Overview
Warranty Terms and Conditions
Techtion Smart warrants its products will be free from defects in material and workmanship for the duration of the warranty, which is 12 months from the date of invoice. The warranty status of a TS product is determined by checking the serial number of the product or component. Products with longer warranty periods will be separately mentioned on offer and order acknowledgement.
Void Warranty Conditions
The product warranty covers only those defects which arise as a result of normal use of the product and do NOT apply to any:
l Service required as a result of improper installation, including incorrect or insufficient AC supply.
l Damaged caused by other system components
l Damage (including cosmetic damage), failure, loss or personal injury due to misuse, abuse, negligence, improper maintenance or storage, or to acts of nature or other causes beyond our control. ( Causes beyond our control include but are not limited to lightning strike, power surges, power outages and water damage)
l Image burn-in
l Product where the original factory serial number has been removed, defaced or changed in any way
l Product has been explicitly or implicitly modified, tampered, altered or repaired in any way by anybody other than qualified technical staff of TS
l Failure to provide a suitable operating environment
l Use of the product for purposes other than those for which it was designed
l Failure to monitor or operate the product in accordance with applicable seller specifications and good industry practice
l Unauthorized attachment, removal or alteration of any party of the product
l Unusual mechanical, physical or electrical stress, scratches or dents
l Modifications or repairs done by parties other than the seller
l Abuse, misuse, neglect or accidental damage
Concerning Pixel Functionality- your display contains about one million of individual pixels. Your display typically contains a small number of pixels that do not function normally. Your display has been inspected and is in compliance with manufacturer’s specifications, indicating that any pixel defects do not affect the operation or use of your display.
RMA (Return Material Authorization)
l Customers will inform Techtion Smart of any defective item or component within the warranty period. An email can be sent to the sales person of Techtion Smart. Techtion Smart will first troubleshoot the problem over phone or video and help resolve the issue. If Techtion Smart determines that a product or component has to be returned to the factory, it will instruct the customer how to remove the components from the product. The customer will cover the cost of removing the defaulted part.
l Before shipping a product back to Techtion Smart, customers must obtain a valid RMA number. Boxes received without an authorized RMA number will be shipped back at customer cost. Authorized RMA numbers will expire 60 days after they are issued.
l If it is within warranty, the customer will be responsible for freight cost back to Techtion Smart, Techtion Smart will be responsible for the cost of repair and return to the customer. If it is identified as human error or fault in the void warranty conditions, the customer will be responsible for the cost of repair and transportation back to the customer if decided to conduct the repair work.
Repair Time/Turnaround Time (TAT)
Techtion Smart will normally repair a defect item and have it ready for shipment within 15 working days after receipt of the defect system by Techtion Smart. If the quantity of defect items exceeds this Turnaround time, we will instantly inform customers. For larger lots, we will confirm the repair time separately.
Shipping Damage
Techtion Smart is not responsible for damage during shipment. We recommend that you insure the shipment.
Repair Charges
In warranty items are repaired/replaced free of charge. Techtion Smart will charge repairs for the following categories of items:
l Out of warranty items – items for which the warranty has expired
l Void Warranty Items- for which the responsibility for the defect or damage cannot be attributed to Glory Star see Void Warranty Conditions
l A full repair report will be given to the customer upon request.
Non Repair Charges
If in or out of warranty items are returned for repair and no defects are found by Techtion Smart, we will charge USD100 for investigation with additional shipping costs.
